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xStack Storage Management Center Software User’s Guide 125

Chapter 10 Troubleshooting

The xStack Storage Management Center includes additional features to quickly diagnose

issues and minimize downtime. This chapter provides information about dealing with

unexpected system problems when they occur.

The topics covered in this chapter are:

 Section 10.1, Downloading a System Diagnostic Capture

 Section 10.2, Possible Problems and Recommended Corrective Actions

1 2 ... 130 131 132 133 134 135 136 137 138 139 140 ... 157 158

Managed SAN Solutions 1
Trademarks 2
Notice of Export Controls 3
Document Revision Level 3
Preface 4
Contact Information 5
Contents 6
Chapter 1 Introduction 11
1.1 Product Overview 12
1.2 Terminology and Concepts 12
1.3 Storage Pools and Drives 13
1.5 Tasks 16
1.5.2 Rebuild a Volume 16
1.5.3 Scan a Volume 17
1.5.4 Grow (Expand) a Volume 17
1.5.5 Reconfigure a Volume 17
1.6 Network Portals 17
1.7 VLANs 18
1.8 LAGs 18
1.9 iSCSI Target Nodes 18
2.1 Key Features 19
2.3 Understanding the Basics 20
2.3.2 Menu Bar and Toolbar 21
2.3.2.1 Shortcut Menu 22
2.3.3 View Panel 23
2.3.4 Main Display 24
2.3.5 Action Panels 24
Activity Indicator 25
Clickable Event Link 25
Chapter 3 Getting Started 27
3.4.2 Adding Admin Accounts 40
3.4.3 Adding User Accounts 41
3.4.4 Modifying Accounts 42
3.4.5 Deleting User Accounts 42
3.5 Logging Out 43
Chapter 4 Managing Volumes 45
4.2 Creating Volumes 47
4.3.2 Scanning a Volume 63
4.3.3 Destroying a Volume 64
4.3.4 Growing a Volume 65
4.3.5 Reconfiguring a Volume 66
4.4 Using the Detail Tabs 69
Information about this 70
…is displayed in this tab 70
 Press the F9 key 71
5.2 Performing Drive Actions 83
5.2.1 Initializing a Drive 83
5.2.2 Downing a Drive 84
5.2.3 Reserving Spare Drives 85
5.3 Using the Detail Tabs 86
6.2 Using the Detail Tabs 95
Portals 111
7.5.1 Grouping Ports 121
7.5.2 Ungrouping Ports 123
7.6 Working with VLANs 124
7.6.3 VLAN-Enabling a Group 125
7.6.1 VLAN-Enabling a Port 125
8.1 Adding an xStack Storage 127
8.3 Force System Failover 129
Chapter 9 Best Practices 131
9.3 Working with Firewalls 132
Chapter 10 Troubleshooting 135
Troubleshooting 136
Appendix A Menu Summary 139
A.3 Tools Menu 140
A.4 Volumes Menu 140
A.5 Physical Storage Menu 140
A.11 Help Menu 141
C.1 Recording Volumes 147
C.3 Recording Groups 151
C.6 Admin Login Password 154
C.7 Configuration Files 155
C.9 Data Port Settings 157
C.10 Email Settings 158
C.12 SNMP Settings 158

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